Standard, 3-6 business days
1 business day
Two-Day, 2 business days
Same day before 3:00PM EST
Next Day, 1 business day
Same day before 3:00PM EST
Orders are only shipped and delivered on business days.
We do not ship on the weekend. Also, when you select Next Day or Two-Day
Shipping, we may use air or ground shipping as necessary to get your items
to you within the promised time frame.
Shipping rates will be calculated at checkout prior to
entering your credit card information. After you enter your ship to information
the shipment rate will be calculated for you.
At this time we do not ship Puerto Rico, PO boxes, and
APO/FPO military addresses. Please contact us for special rates to Hawaii
Please note: Sometimes all items on an
order are not in stock or not available from the same warehouse. When
this occurs your order will ship when all items are available from the
same warehouse. If you choose, separate shipments can be made, although
a separate shipping charge will apply for each additional shipment.
- Sureneeds.com offers a 30 day return policy provided the item is returned
in new condition, packed in its original box with all original packing
materials, accessories, and manuals.
- Returns may be refused or charged a replacement fee for any missing
- Items must be in original packaging, in as-new condition with warranty
cards, manuals and accessories.
- We cannot accept returns of products missing the serial number or
UPC; we will not issue refunds for such items.
- Please allow approximately 14 business days for your return to be
processed once it has arrived at the warehouse.
- All returns must have a return authorization number.
- Returns are subject to a minimum 15% restocking fee and shipping charges
will not be refunded.
- Return shipping charges are the responsibility of the purchaser.
- Exception: We do not allow returns for consumables
such as paper, ink, toner, and blank media. Please email for specific
For defective items, Please first contact the manufacturer,
they can often correct the problem over the phone or send out a replacement.
Most of the item we carry can be exchanged for the same item.
We will cover the shipping of the product back to you. You are responsible
for the return shipping costs.
Software, video and music must be in their original, shrink-wrapped condition.
Open titles can be exchanged for the same title only if defective. All
of our televisions come with their original manufacture's warranty and
can not be returned do to their size. All opened camcorders are charged
a 40% restocking fee. Returns are not accepted without an RMA number so
please contact us first.
Contact us for all returns
or questions and provide the following information.
**Your e-mail address
**Item name and model
**Reason for return
Sureneeds.com respects our customers right to privacy. Under no circumstance
will Sureneeds.com disclose any of our customers personal information
to a second party. Our customer's trust is a crucial part of our business.
You can be assured your personal information is kept private and securely
with Sureneeds.com. Should you have any questions please contact
Sureneeds.com uses Yahoo to host our site. Yahoo processes stores customers
information automatically for us. Please follow this link to learn more
We can not be responsible for typographical errors regarding price or
product information. We do our best to provide accurate information but
occasionally there are mistakes. We can not be held responsible for those
mistakes. We also reserve the right to cancel any order and refund the
buyer as a result of an error. We reserve the right to cancel an order,
and refund the buyer.